HGU New York

great breakfast

By Toni Jul ’23 Trip Type Friends

access to gym next door

By edurne Jun ’23 Trip Type Friends

Friendly staff who truly want your stay to be terrific!

By Brodie Jun ’23 Trip Type Couple

The staff members were cordial, assistance with bags cheerfully offered, great experience in the restaurant/bar for 'tween meal offerings and breakfast in the lobby bar.

By Suzy Nov ’19 Trip Type Couple

The hotel & the location was great, and the staff were very friendly. The gym partnership that the hotel has is an additional bonus for people who like fitness, and the classes included were really good. A small improvement could be in the breakfast, where guests could select their choice of breakfast Read more[SPLIT]Read lessfor the value of the voucher.

By Arsan Jul ’19 Trip Type Couple

I arrived on Thursday afternoon and my room wasn't ready, but that was ok since I had a late lunch planned with friends. I left my luggage and headed out. The location of the hotel was great for me and there is a subway stop at the end of the street. I had a great room with a bay window so I lounged Read more[SPLIT]Read lessthere and read the paper on a few days, opened the windows for a nice breeze. The hotel was very quite, which was great because I'm a light sleeper. Loved my stay! I'll be back this is now my "go to" hotel in NYC.

By Constance May ’19 Trip Type Individual

All the staff I met was very friendly and professional. I was very lucky to be upgraded to a suite which was very comfortable and clean. I will return for my future business trips and personal trips!

By Yessenia Feb ’19 Trip Type Business

Calm and quiet. Great location. Expected more of the rooms. No views, little light even with sunlight. Had near a ventilation system which made noise night/day.

By Marta Nov ’18 Trip Type Couple

Everyone we met during our stay seemed happy to be working for HGU and they were all very friendly with us Sales desk offered us a room of a size that was ideal for us and our two kids Nice attention from staff which offered some candies to our kids since it was Halloween

By Dorothea Nov ’18 Trip Type Couple

The hotel was in a run down stage. The corridor carpet leading to the room was filthy and dirty. We booked extra a suite with bed room and separate living room. It was located at 2nd floor facing a wall. In front of both windows were small terrace which was full of garbage and some construction left Read more[SPLIT]Read lessover material. We could not slide the curtains aside. The room carpet was dirty. We showed the room to the manager and he was also shocked about the condition, but could also not offer any other room. We had booked for a week, however we decided immediately to leave the hotel even as we had already checked in. The manager agreed to cancel the reservation and check in, this was the only good thing in the hotel. Never again this hotel.

By Hannu Oct ’18

We were four people in a suite ... a bit crowdy.. but we had an upgrade to the Lennon - Yoko Ono suite with two bathrooms, at our second stay and that helped us a lot. The first suite booked only had one bathroom.

By Inge Oct ’18 Trip Type Couple

The hotel was pleasant. It was in a great location with the subway just around the corner. We were surprised of how quiet our room was in the big city. But there were some small things that they couldn’t get right. We had requested a specific type of pillow from the pillow menu. For three days they Read more[SPLIT]Read lesscouldn’t seem to have them delivered to our room. We also ran out of toilet paper. They do not keep a back up roll anywhere in the room. And the service at the restaurant downstairs was pretty bad. Also no one in hotel could make a latte from there espresso machine. Most mornings we stood around waiting for someone to seat us, greet us for service etc. It could be that they were just a very understaffed. Overall we would stay here again but probably try to venture out for breakfasts for a better experience.

By April Oct ’18 Trip Type Business