Contact Us

Contact Us


If you would like to make a reservation or require any reservation assistance, please call us using one of the country toll free numbers listed below. The reservation team are available to assist you 24 hours a day, 7 days a week.

United States: 1-877-234-7033
United Kingdom: 0800 0482 314
Australia: 1 800 219 010
Italy: 800 976000
China: 4 001 203276
Europe (not toll free): +44 203 308 9005

For a full list of toll free numbers, see below:

Australia 1 800 219 010
Belgium 0800 39519
Brazil 0800 87 84086
Canada 1 877 542 6890
China 4 001 203276
Denmark 80 25 09 32
Finland 0 800 9 15896
France 0800 949 774
Germany 0800 723 4738
Hong Kong 800 966 234
India 000800 919 0088
Italy 800 976000
Japan 006 633 813 074
Malaysia 1 800 8 16904
Mexico 001 866 293 1774
The Netherlands 0800 265 9162
New Zealand 0800 464013
Norway 800 11173
Russia 8 495 662 8225
Singapore 800 4411404
South Korea 00798 44 341262
Spain 900 803 143
Sweden 0200 125 402
Switzerland 0800 740 173
Thailand 1800442231
United Kingdom 0800 0482 314
United States 1-877-234-7033
When in any other country
+44 203 308 9005 (Europe - not toll free)
+1 917 870 6021 (Americas - not toll free)
+65 3157 5426 (Asia/Pacific – not toll free)

Amending or cancelling an existing reservation

If you have made your reservation on you can amend or cancel your reservation online (cancellation charges may apply, please check your booking cancellation policy before cancelling). Please ensure that if you cancel your reservation, a cancellation number needs to be generated to confirm your booking is fully cancelled, without a cancellation number you may be charged for a no-show fee.

Reservation enquiries via email

If you would prefer to email us, please send your enquiry to All emails are monitored Monday to Friday only. If you require urgent assistance, especially during weekends and public holidays when the office is closed, we suggest you to contact our reservation team using our toll free numbers for an immediate response.


To reach the worldwide PR team, please email


Invited is a free customer loyalty programme offering instant benefits from your first stay as a member. For more details, please visit our Reasons to Join Invited page.

To join, please complete the sign up form. Once you have successfully completed the form, you will instantly receive an email confirming your membership details.

If you have a question regarding Invited, our frequently asked questions  may assist you. For any further assistance, please email


For any general enquiries regarding Small Luxury Hotels of the World, please email and we will endeavour to respond within 24 hours (Monday to Friday).


Redeeming a Gift Certificate

For information about how to make a reservation using your gift certificate please visit our Redeeming a Gift Certificate page. Our Hotel Gift Certificates programme has been discontinued. All valid Hotel Gift Certificates will be honoured until their expiry dates. However, please see below for further information about our all new SLH eGift Cards.

If you need any further assistance with the redemption of a Hotel Gift Certificate, please email


All SLH eGift Cards can be purchased online via the secure payment system of PayPal.

If you need any further assistance with the purchase or redemption of a SLH eGift Card, please visit our Frequently Asked Questions page, email


We have a dedicated Travel Agent website. Please visit for extensive travel and hotel information. As a reminder, all SLH hotels can be booked through your GDS using code LX.

To contact one of our local SLH Brand Sales Offices, please choose from the options below:

Europe, The Middle East and Africa

United Kingdom & EMEA
7 Howick Pl, Westminster, London SW1P 1BB United Kingdom
Telephone: +44 20 7802 3400

Simonshofer Str. 21 D91207 Lauf. a.d. Pegnitz, Germany
Telephone: +49 9123 966 2720

Asia - Pacific


55 Pyrmont Bridge Road, Pyrmont NSW 2009, Australia
Telephone: +61 2 9211 6590

A/401, Trishla Tower, Vazira Naka, Borivali, West. Mumbai, 400092, India
Telephone: +91 22 28332099

Telephone: +81 80 4370 6436

60 Paya Lebar Road, #04-03 Paya Lebar Square, Singapore 409051
Telephone: +65 6632 7288

Telephone: +86 159 0075 8595


New York

12 East 49th Street, Suite 2611, New York, NY 10017, USA
Telephone: +1 212 953 2064

Av. Paulista, 1079, Cj 21, Bela Vista, São Paulo - SP, 01311-200, Brazil
Telephone: +55 (11) 98892 2935 or +55 (11) 95050 3464


To contact one of our local administration offices, please choose from the regions below:

Europe, The Middle East and Africa (Head Office):

7 Howick Pl, Westminster, London SW1P 1BB United Kingdom
Telephone: +44 20 7802 3400

Asia Pacific

60 Paya Lebar Road, #04-03 Paya Lebar Square, Singapore 409051
Telephone: +65 6632 7288

The Americas and the Caribbean

12 East 49th Street, Suite 2611, New York, NY 10017, USA
Telephone: +1 212 953 2064


Please visit our jobs page for details of our current vacancies.

Please note: All our recruitment is for roles working directly for the Small Luxury Hotels of the World brand and we are only able to respond to successful applications. We do not recruit for hotel-based positions. Please contact hotels directly should you be looking for one of these roles.


Becoming part of the brand enables you to benefit from the economies of scale typical of large hotel chains while preserving your independence and exclusivity.

We have a dedicated website for hoteliers interested in joining SLH. Please visit myslh for full details and to register.